Contact Information

We're here to help! Whether you have questions about our modest fashion collection, need assistance with an order, want to discuss custom design options, or are interested in partnering with us, we'd love to hear from you.

Get In Touch

Email

For general enquiries: contact@empirerose.shop

For custom design requests: custom@empirerose.shop

For order support: support@empirerose.shop

For affiliate & partnership enquiries: affiliates@empirerose.shop

Customer Service Hours

Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday: 10:00 AM - 4:00 PM GMT
Sunday: Closed

We aim to respond to all enquiries within 24-48 hours during business days.

Affiliate & Partnership Opportunities

Are you a content creator, influencer, or business interested in partnering with Empire Rose? We'd love to collaborate! Email us at affiliates@empirerose.shop to discuss affiliate programmes, brand collaborations, and partnership opportunities.

Frequently Asked Questions

Before reaching out, you may find answers to common questions on our FAQ page.

Custom Design Consultations

Interested in a bespoke dress? Visit our Custom Design Requests page to learn more about our process, lead times, and how to get started.

Returns & Exchanges

For information about returns and exchanges, please visit our Returns Policy page.

Stay Connected

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Why Contact Us?

If you have questions, feedback, or need assistance, contacting us is the best way to get support. Our team is dedicated to responding promptly because we value your time. Therefore, sharing your thoughts or concerns can help us serve you better.

How to Reach Us

You can reach us via email, phone, or our contact form on our website. We ensure that each channel is regularly monitored. However, if you are in a hurry, calling directly might be the fastest way to get the information you need.

What to Expect

Once you reach out, expect a swift reply from our expert team. We understand that clear communication is essential, so we strive to address your inquiries effectively. Because we prioritize customer satisfaction, you can trust that your questions or problems will be handled with care.